Office closure due to Covid 19 Coronavirus

But we are STILL here to Help!

Advice is still available by the following methods -

Text on 0743 461 3625 stating (i) your name (ii) your postcode (iii) the type of advice needed (for example DEBT, HOUSING, BENEFITS, or OTHER). We will then call you back on your mobile phone Do NOT Text any other details

Adviceline: FREEPHONE 0808 278 7891 and Textphone: 0800 144 8884

Email - via the Enquiry Form on our website ( on the 'How can we Help You' page, or email direct -

If you require a Foodbank voucher, please call 01562 60194 - This is strictly for Foodbank Vouchers only!

We apologise for any inconvenience caused.



Why volunteer with Citizens Advice?

Volunteering with Citizens Advice is a great way to learn new skills, make new friends and feel part of an enthusiastic team. And it’s not just worthwhile but can also be stimulating, challenging and hugely rewarding.


My name is Louise and I began volunteering for Wyre Forest Citizens Advice over 2 years ago, and I did so because I wanted something both challenging and rewarding.

I wished to help a good cause but also learn new skills at the same time, which is exactly what Citizens Advice offers. Once you start volunteering, they train you in telephone competence; how to research; ICT and people skills development; and you learn every day something new about what the law does and doesn't say. These skills are transferable and you get to meet great people, as well as developing your career opportunities (I now am a paid member of staff with 3 roles). I highly recommend joining Wyre Forest Citizens Advice.


My name is Nassi. When I received a brilliant, free, professional service and confidential help /advice from my local CAB many years ago, I promised myself to give something back to the organisation that had helped me. Here I am; I retired last year and became a grandma. I was given the opportunity to work as a volunteer:  part time receptionist.

I get lots of satisfaction from being on the front line, meeting people from different cultural backgrounds, exchanging information and experiences with my colleagues




What do volunteers do?

There are many opportunities, something to suit most people.

Administration, Reception, giving Information / Advice over the phone or face to face, Fundraising, IT Support, Campaigning, becoming a Trustee. (If you contact us, we can tell you what vacancies we have at the moment).

Who volunteers?

Everyone! Our team is diverse, we have students, people who have retired and some looking to enhance their CV's to help them find employment. We're committed to equality of opportunity in recruitment and training, and offer a warm welcome to every volunteer, whatever their background.

What skills do I need?

  • A commitment to the aims and principles of the Citizens Advice service.
  • Being open and approachable.
  • Willingness to learn new skills.
  • Happy to work as part of a team.
  • Ability to sift through information, and extract what is relevant.
  • Competence in using IT.

How much time would I have to give?

Volunteers are asked to give up to 8 hours a week, which could be a whole day, or 2 half days.

Can I volunteer if I'm claiming benefits?

  • As the work is voluntary, no payments are made to you - we only reimburse actual expenses incurred by you in the course of your volunteering.

  • Volunteering does not affect entitlement to benefits, provided that you continue to meet the conditions of entitlement to the benefit that you are claiming

How can I apply on-line?

If you want to find out more about the Roles and Training, contact Nicola North on 01562 60194 or email We will invite in for an informal visit before you make your mind up.

If you have already decided to join us, you can apply directly online using our Application Form

Look forward to hearing from you!