Office closure due to Covid 19 Coronavirus

This office will be closed from 3:00pm, Wednesday 18th March 2020 until further notice

But we are STILL here to Help!

Advice is still available by the following methods -

Text on 0743 461 3625 stating (i) your name (ii) your postcode (iii) the type of advice needed (for example DEBT, HOUSING, BENEFITS, or OTHER). We will then call you back on your mobile phone Do NOT Text any other details

Adviceline: Free on 0800 144 88 48 and Textphone: 0800 144 8884

Email - via the Enquiry Form on our website ( on the 'How can we Help You' page, or email direct -

If you require a Foodbank voucher, please call 01562 60194 - This is strictly for Foodbank Vouchers only!

We apologise for any inconvenience caused.



Scams Awareness Campaign


10-23 June 2019

Here at Wyre Forest CAB we’re about to launch our annual Scams Awareness campaign.

As you may have seen in the national and local press this is an increasingly common problem, in the latest statistics from the Home Office there were nearly 500 fraud and cyber crimes referred to West Mercia Police for the year April 2017-March 2018.

You can be scammed in different ways - online, by phone, by post or in person. It’s easier to spot a scam if you know what to look for.

Be careful if:

  • something has come out of the blue or from someone you don’t know
  • it sounds out of the ordinary - like you’ve won the lottery
  • you’re asked to pay for something in advance - especially by bank transfer or gift vouchers
  • you’re asked for personal information, like your bank details
  • you’re being urged to respond quickly so you don’t get time to think about it or talk to family and friends
  • you’re asked to phone an expensive number

We want to encourage people to report and talk about scams. This consists of 3 key points; Stop, Report, Talk.


This is about spotting the warning signs of a scam, if you think you are being targeted stop and seek advice on what to do next. Citizens Advice consumer helpline: 03454 04 05 06


Currently only around 13% of fraud incidents are reported by the victim, we want to help to increase awareness of who to speak to if you’ve been a victim. Action Fraud: 0300 123 2040


Scams can affect anyone. Help stop them in your community by talking to your friends and family about scams and what they can do to protect themselves. Below is a list of useful links with further information:


Research and Campaigns

Welcome to the Research & Campaigns page! This is where we update you on both national and local campaigns.

Local campaigns are what Wyre Forest Citizens Advice are carrying out. They change each month, though some can be on-going depending on the subject. Whilst an issue may be specific to a local area, it still helps national Citizens Advice gauge an idea of what issues are affecting small towns, and contribute to the bigger picture and therefore influences change.



Local campaigns
Current: Mental health and Practical Problems
This is part of the national campaign Citizens Advice is running following their research that found:

So we are looking to connect with communities to address this and how we can integrate advice in mental health settings.

We had a cold few months so looked at how to help people stay warm by telling them about benefits, grants and help from their energy supplier. This was a rather successful campaign as we had many who we helped save money, from applying to warm Home Discount to switching supplier.

Mental Health and Practical Problems
As you will have read above we are looking at this locally, but national CAB state their aims:

  • We want to influence the Department of Health to fund a pilot of integrated advice in primary mental health care settings by the end of the financial year.
  • We will be carrying out research to understand the additional difficulties having a mental health problem can cause across the areas we give advice. This will include work on debt, benefits and essential services.

Fixing Universal Credit

'Last year, working as one service, we achieved important changes for people [such as removing the 7 day waiting period]. We are now shifting our focus to make sure Universal Credit works for low-income working families.'

  • 8 out of 10 mental health staff said that dealing with a patient's practical issues left them with less clinical time to treat their mental health issues.
  • The most common problems mental health staff are assisting with are debt and money problems, unemployment and work, housing and welfare.


If you have interest in or have been affected by any of the above campaigns, please get in touch:

If it is regarding the national campaigns, it may be best to use the provided links.