Thank you to all our partners

Office closure due to Covid 19 Coronavirus

But we are STILL here to Help!

Advice is still available by the following methods -

Text on 0743 461 3625 stating (i) your name (ii) your postcode (iii) the type of advice needed (for example DEBT, HOUSING, BENEFITS, or OTHER). We will then call you back on your mobile phone Do NOT Text any other details

Adviceline: FREEPHONE 0808 278 7891 and Textphone: 0800 144 8884

Email - via the Enquiry Form on our website ( on the 'How can we Help You' page, or email direct -

If you require a Foodbank voucher, please call 01562 60194 - This is strictly for Foodbank Vouchers only!

We apologise for any inconvenience caused.


Our Services

The District Council makes a contribution to our core costs to enable us to deliver the service free of charge.
We provide specialist help on debt and benefits to those facing homelessness. Advice can be accessed via the Kidderminster Hub or via the Kidderminster Office.
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We provide specialist Money Advice to Wyre Forest Community Housing tenants facing rent arrears to help them to sort out any problems with rent and benefits. Advice can be accessed via the landlord or directly at the Kidderminster Office.


We provide support and advice to all people who are affected by cancer. Much of the works is advising on financial and benefits matters for people whose circumstances may have changed as a result of the diagnosis. The Worcestershire service can be accessed by the Kidderminster Office or by calling 01905 725946.



In partnership with Big Local we are hosting and managing a community directory. If you would like to have your details included please contact To see the directory please follow this link




The County Council makes a contribution to our core costs to enable us to deliver the service free of charge. Part of the current contract is to provide the Worcestershire Adviceline county wide telephone service.



The Money Advice Service funds two part time caseworkers who offer free debt advice. They can also advise on debt management plans and insolvency procedures. Access to the service is via the Kidderminster Office.


The Henry Smith Charity has generously given us a grant for three years to provide a Welfare Benefits Caseworker to provide help and information on benefits to vulnerable and disabled people as well as support to volunteers and disability groups.