Office closure due to Covid 19 Coronavirus

But we are STILL here to Help!

Advice is still available by the following methods -

Text on 0743 461 3625 stating (i) your name (ii) your postcode (iii) the type of advice needed (for example DEBT, HOUSING, BENEFITS, or OTHER). We will then call you back on your mobile phone Do NOT Text any other details

Adviceline: FREEPHONE 0808 278 7891 and Textphone: 0800 144 8884

Email - via the Enquiry Form on our website ( on the 'How can we Help You' page, or email direct -

If you require a Foodbank voucher, please call 01562 60194 - This is strictly for Foodbank Vouchers only!

We apologise for any inconvenience caused.


Roger's Rants Part 13

Tuesday, November 29, 2016

It seems we've entered a splurge of spending so there's no better time than to be aware of what your rights are. Have a look at the Consumer Rights Act to get clued up:


The new Black Friday craze has sent sales rocketing - as well as credit card bills (apparently shoppers are set to spend £1b through credit cards) which finished yesterday with Cyber Monday (the busiest day for online sales). Now that's over, everyone can concentrate on Christmas shopping...


We have a fair amount of clients coming in with concerns over affording Christmas. We recommend planning on how much you can afford before setting foot in a shopping centre - budgeting will mean a more comfortable Christmas. Have a look at our tool:


Also, from last Friday to 2nd December, it's National Consumer Week, and the focus this year is electricial goods as this is the most common faulty item. Apparently, 1 in 5 people have consumer issues and can spend up to 4 hours trying to sort it out - 1 in 10 take time off work to sort it!

I've seen a few clients who have spent months and months trying to resolve an issue. If you're having trouble with the company/dealer, consider an alternative dispute resolution - a third party might be able to help you come to an agreement.

As you know this can be stressful - give our consumer line a call if you'd like help on 03454 04 05 06.


More info on our 'Be Switched On' campaign - knowing your rights on electrical goods