Office closure due to Covid 19 Coronavirus

But we are STILL here to Help!

Advice is still available by the following methods -

Text on 0743 461 3625 stating (i) your name (ii) your postcode (iii) the type of advice needed (for example DEBT, HOUSING, BENEFITS, or OTHER). We will then call you back on your mobile phone Do NOT Text any other details

Adviceline: FREEPHONE 0808 278 7891 and Textphone: 0800 144 8884

Email - via the Enquiry Form on our website ( on the 'How can we Help You' page, or email direct -

If you require a Foodbank voucher, please call 01562 60194 - This is strictly for Foodbank Vouchers only!

We apologise for any inconvenience caused.


Rogers Rants - Part 1

Wednesday, March 11, 2015

This month we take up the case of a client have been having problems with their energy suppliers.


Our 84 year old client came to us for money advice. She also had problems with her electricity supplier. Although she signed a direct debit her energy supplier failed to set this up. She did not realise and now owes over £2,000 for two years usage. She has been asked to pay this back at the rate of £150 per month. Making her average usage around £85 per month.


In addition they have asked her to pay an extra £150 for current usage. Not only does this mean that she is now paying £300 per month but also she is massively over paying by at least £65 per month based on consumption figures that they already have.


There has been a lot of information in the press about energy companies hanging on to clients’ money and over estimating bills but this is just outrageous when the client is already facing finding additional monies for her winter fuel bills and to pay off arrears.